Refund policy

We want you to love what you wear. If something isn't right, you may return or exchange eligible items within 14 days of receiving your order.

Eligibility

To be eligible for a return or exchange, the item must be unworn, unwashed, and in its original condition with all tags and original packaging intact. A valid proof of purchase (order number or receipt) is required.

Non-Returnable Items

We cannot accept returns on items that have been worn, washed, altered, or damaged after delivery, items with missing tags or packaging, or products marked as final sale.

How to Request a Return or Exchange

Contact us first. Message us at email or WhatsApp within 14 days of delivery, including your order number and the reason for the return or exchange. We'll guide you through the next steps.

Exchanges

Exchanges for a different size or colour are welcome, subject to availability. If your requested item is unavailable, we'll arrange a refund or store credit instead.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome. Approved refunds are issued to your original payment method within [5–10] business days. Original shipping fees are non-refundable, and the cost of return shipping is the customer's responsibility unless the item is defective or incorrect.

Defective or Incorrect Items

If you receive a faulty, damaged, or wrong item, contact us within 48 hours of delivery. We'll cover return shipping and send a replacement or issue a full refund at no extra cost.