Refund policy
We want you to shop with confidence. If you're not completely satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order.
To be eligible:
- The item must be unused, unworn, unwashed, and in its original condition.
- All original tags and packaging must be intact.
- The item must not have been altered or damaged after delivery.
Refunds
Once we receive and inspect the returned item, your refund will be processed through the original payment method within 7–14 business days. Shipping fees are non-refundable unless the item is defective or we sent the wrong product.
Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue. We'll arrange a replacement or a full refund at no additional cost.
Items Not Eligible for Return
Returns or exchanges cannot be accepted for:
- Worn, washed, or altered items.
- Products without their original tags or packaging.
- Items damaged due to misuse.
How to Request a Return or Exchange
To start a return or exchange request:
- Contact our customer support via WhatsApp, email, or social media.
- Provide your order number or your phone and the reason for the request.
- Our team will guide you through the shipping or pickup process.
- Once your item is received and inspected, we will complete the exchange or refund process.